There's an update to our Alpha Tracker Mobile app in the Google & Apple app stores

Jack has published an update to our Alpha Tracker Mobile app into the Google & Apple app stores.

Alpha Tracker Mobile in the app stores

The new version has several useability improvements for users of our Forms and Water Hygiene features, including:

• better display of the section name (for forms broken into multiple sections)
• improved display of the project/job, site and type of form
• the section/question is always displayed when responding to Water Hygiene questions.

These changes all came from suggestions from our users so do get in touch if you have other ideas for improvements!

Two more asbestos consultancies are switching to Alpha Tracker

We've just had two more orders from Australian asbestos consultancies switching to asbestos software Alpha Tracker. 

Judy, Jess & Leanne will be onboarding both consultancies over the next few weeks and we'll post more details when the consultancies are fully live.

Watch the recording of our Forms webinar with Robin, Dan & Jack

Watch the recording of the latest Alpha Tracker Tips & Tricks Webinar to help you get the most out of your system.

Webinar #11 is now available to watch online

Robin, Dan & Jack explain how the new Forms feature works within Alpha Tracker.  You can design your own data capture forms for literally anything... risk assessments, mileage claims, accident reports, vehicle checklists... literally anything you want your site staff to complete whilst out and about.

Follow us at blog.start-software.com to make sure you don't miss the latest Alpha Tracker news and register for upcoming webinars here: https://alpha-tracker.co.uk/webinars.

Support tickets up 5% in March - but performance still good with 90% of calls being resolved within target time

Despite ticket volumes increasing by 5% in March 2024 compared to February, our Support Desk performance was still good with 90% of all problems being resolved within our target timescales.

Don't forget that we're here for you 24x7 in person to help you with any problems you have.  We're here to help!

Change coming soon for Alpha Legal subscribers using the Legacy software from CTT Group

If you are an Alpha Legal subscriber who also uses the Legacy software from CTT Group, you will have received an email from CTT explaining an upcoming improvement to the service being provided.

A change is coming in May!

Instead of requiring two subscriptions, one to Alpha Legal and another to CTT, from 1 May 2024 you will only need a Legacy subscription.  Your Alpha Legal direct debit will be cancelled and, instead, your Legacy subscription will be increased by the same amount so that you don't need to make two payments each month.

At the same time, any unused Alpha Legal credits will be transferred to the equivalent number of Legacy credits (or higher) so that you can still request ID from Legacy without needing to buy credits within your Alpha Legal subscription.

Finally, you will also notice that the Alpha Legal service for Legacy software users will be rebranded as Legacy Portal.  This change reflects the new Legacy Portal app and the close connection between our two companies.

Don't worry, there will no interruption in service.  Our two companies are working closely together to make the transition seamless for you.

If you are concerned, or have any questions, you can contact CTT Group's partnership team via partnershipteam@ctt-group.co.uk.  You can also call the Alpha Legal Help Desk on 0333 301 1010 or email help@alphalegal.co.uk.

Are you sending data to ATaC/NORAC for their annual asbestos report? We can help

Have you been asked to provide data for the ATaC/NORAC annual asbestos report?

We've created a free report for your Alpha Tracker asbestos system which will generate the data in the correct format for you to check and send on.

AIC Data Extract report is now available

Contact Jack if you want the report added to your system via 0333 301 1010 or support@start-software.com.